B.repaired
C.was repair
D.was repaired
2 Kumar ---------- a good carpenter.
A.are
B.can
C.be
D.is
3 Come tomorrow and fix the door knoThis sentence is --------
A.interrogative
B.imperative
C.exclamatory
D.none
4 How effective the CTS training has been! This sentence is ------------
A.exclamatory
B. imperative
C.declarative
D.none
5 While addressing your boss, you should be -
A.impolite
B.informal
C.formal
D.none
6 The customer requested the lady executive to display the
different mobile phone models. The customer asked ------- to mention the cost of the mobiles too.
A.him
B.his
C.her
D.It
7 The ITI Principal called Manoj. The Principal asked ------- to show ----- hall ticket for the CTS examination.
A.him, his
B.him, her
C.her, his
D.her, him
8 Hi, how are you? What’s up? – These are examples of ------------.
A.formal communication
B.informal communication
C.polite communication
D.none
9 How do you come to work? What is your qualification? – These are examples of ----------
A.formal communication
B.informal communication
C.impolite communication
D.Improper communication
10 If you meet your supervisor in the grocery store, you will ------------.
A.turn your face and go away
B.run to him/her and hug him/her
C.greet him/her formally
D.greet him/her informally
11 When you borrow a screwdriver from a trainee, you should say, ‘--------
A.Give me your screwdriver
B.Can you give me your screwdriver?
C What a nice screwdriver you have!
D.Spare me your screwdriver
12 The company asked the carpenter to design a box with the given dimensions. When it was approved, he made many more -------------- for the company.
A.box
B.cabinet
C.boxes
D numbers
13 Magnificent, large, thin, lengthy, square, bright, sharp, hard – are examples of ------------.
A describing words
B.action words
C.pronouns
D.naming words
14 Table, wire, socket, cable, hammer, nail, pipe, motor, refrigerator – are examples of -----
A.action words
B.pronouns
C.describing words
D.naming words
15 Fix, measure, pull, lift, grind, mix, operate – are examples of -----------.
A.pronouns
B.action words
C.describing words
D.naming words
16 Commas, full stops, question marks – are examples of ------------.
A design
B.punctuation marks
C.formal communication
D.none
17 You are requested to complete the given assignment by Monday. This is an example of ----------------.
A.impolite communication
B.formal communication
C.informal communication
D.oral communication
18 Gestures, facial expressions, eye contact are examples of ------------.
A.verbal communication
B.non-verbal communication
C.acting skills
D.communication skills
19 I have received complaints about workplace safety. Please check them immediately and share the details with
me. This is an example of ------------.
A.casual communication
B.formal workplace communication
C.informal communication
D.informal workplace communication
20 Greetings help you to ------------.
A.establish a connection with someone you meet in formal and informal situations.
B.establish a connection with someone you meet in formal situations.
C.establish a connection with someone you meet in informal situations.
establish
D.cordial relationship
21 When you meet the instructor inside or outside the ITI, it is ------------.
A.always formal
B.always informal
C.formal inside the ITI
D.informal outside the ITI
22 In the context of an interview ------greetings is to be.used.
A formal
B.informal
C.friendly
D.cordial
3 When you make an enquiry at a bank, it is --------------situation.
A.an informal
B a formal
C.a friendly
D.a casual
24 During the COVID-19 pandemic, it is better to -------------------------- than shake hands, and say Namaste than ------------------------.
A.hug, wave hands
B.wave hands, hug
C.hold hands, hug
D.none
25 A good --------------------------- helps to create a good first impression.
A.family
B.friend
C.self-introduction
D.all of the above
Answers key-, 1) D 2)D 3)B 4)A 5)C 6)C 7)A 8)B 9)A 10)C 11)B 12)C 13)A 14)D 15)B 16)B 17)B 18)B 19)B 20)A 21)A 22)A 23)B 24)B 25)C.
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